Industry
IT operations for 200-2,000 person companies
Mid-market IT lives between two extremes: too big for a shared inbox, too small for an enterprise ITSM platform. Orbit hits the middle: full request portal, ticketing, automations, light change management, and reporting.
Who it's for
- IT departments at 200-2,000 person companies
- Mid-market operations teams
Pain points we solve
- Outgrowing shared inboxes
- Enterprise ITSM tools too heavy and expensive
- No reporting up to leadership
How Orbit fits
Orbit's mid-market sweet spot is ITSM-grade workflow at SaaS-product UX speed.
How it runs in Orbit
- 1Employee portal for requests
- 2Tiered support routing
- 3Change management workflow
- 4Leadership reporting
What teams get
- Cleaner request handling
- Defensible reporting up to leadership
- Audit-ready change history
Capabilities
What Orbit delivers
Employee portal
Self-service request submission.
Light change management
Track changes without ITIL overhead.
Common use cases
When teams reach for this
- Internal IT at growth-stage companies
- Operations teams supporting many internal users
Frequently asked questions
- Is Orbit overkill for an in-house IT team?
- Mid-market IT teams use Orbit's ticketing, time, and project workflows without the billing module. Internal SLA reporting, project profitability, and exec dashboards run the same way.
- Does Orbit replace a help desk like Zendesk or Jira Service Management?
- Yes — Orbit's ticketing covers email-to-ticket, internal portals, SLAs, and automation. Mid-market IT teams typically replace Zendesk or JSM during their Orbit migration.
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