How to migrate from HaloPSA to Orbit
HaloPSA has built a strong reputation among UK and EU MSPs for its modern UI and configurability. Teams migrate to Orbit primarily for AI-first risk intelligence, native Stripe billing, and a simpler per-user pricing model that doesn't tier features behind add-ons.
Written by Orbit Editorial Team
MSP & B2B service-operations writers
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Quick Answer
HaloPSA has built a strong reputation among UK and EU MSPs for its modern UI and configurability. Teams migrate to Orbit primarily for AI-first risk intelligence, native Stripe billing, and a simpler per-user pricing model that doesn't tier features behind add-ons.
Who it's for
- MSPs on HaloPSA looking for AI-first ops intelligence
- Teams in North America evaluating PSA + CRM consolidation
- Halo customers feeling per-module pricing creep
Pain points we solve
- Halo's per-module pricing tiers stack faster than expected as the team grows
- No native equivalent to Tuesday AI client-risk intelligence
- Stripe billing requires third-party integration vs Orbit's native flow
- North American support hours can lag UK-centric customer base
How Orbit fits
Orbit and HaloPSA share modern PSA fundamentals; the differentiators are Tuesday AI (no Halo equivalent), native Stripe billing, and a single $59/user price that doesn't gate features behind tiers.
What Orbit delivers
Clean API import
Halo's API makes data export less manual than legacy PSAs — typical import completes in days.
Custom field migration
Halo's heavy use of custom fields maps to Orbit's flexible record model.
Contract type mapping
Halo's contracts, agreements, and recurring invoices port to Orbit's agreement engine.
Configuration parity
Most Halo customizations (statuses, workflows, ticket types) have direct Orbit equivalents.
When teams reach for this
- MSPs adding AI intelligence to existing Halo workflows
- North American MSPs on Halo wanting stronger NA support coverage
- Per-module licensing creep mitigation
- Stripe-first billing modernization
Frequently asked questions
- How long does a HaloPSA to Orbit migration take?
- Typical 2-3 weeks for a 10-30 user MSP — faster than ConnectWise/Autotask because Halo's API exports are cleaner. Discovery 3-5 days, import 1 week, cutover the remaining week.
- Does Orbit have feature parity with HaloPSA?
- On core PSA + CRM workflows, yes. Orbit adds Tuesday AI (no Halo equivalent) and native Stripe billing. Halo has deeper ITSM-specific features (ITIL practices, change management modules) that some Halo-as-ITSM customers should evaluate page-by-page.
- What about Halo's customizations?
- Halo is famous for customization. Most workflow customizations (statuses, ticket categories, automation, custom fields) port cleanly. Heavy ITIL practice customization should be evaluated case-by-case during discovery.
- How does $59/user compare to Halo's pricing?
- Halo's published pricing starts around £40-55/user/month (~$50-70 USD) for the core PSA, with modules adding to that as teams grow. Orbit's $59 is flat — no module gating.
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