How to migrate from Autotask (Datto) to Orbit
Autotask (now under Kaseya) is the second incumbent in the MSP PSA space. Teams migrate for two main reasons: rising Kaseya bundle pricing, and the desire to escape the consolidated Datto/Kaseya/Autotask vendor stack. This guide covers what moves over and what changes operationally.
Written by Orbit Editorial Team
MSP & B2B service-operations writers
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Quick Answer
Autotask (now under Kaseya) is the second incumbent in the MSP PSA space. Teams migrate for two main reasons: rising Kaseya bundle pricing, and the desire to escape the consolidated Datto/Kaseya/Autotask vendor stack. This guide covers what moves over and what changes operationally.
Who it's for
- MSPs on Autotask considering the post-Kaseya-acquisition direction
- Operations leaders re-evaluating bundle pricing at renewal
- Teams wanting to decouple PSA from a single-vendor consolidation play
Pain points we solve
- Per-user pricing pushed up since the Kaseya acquisition; renewals quote higher each cycle
- Bundle pressure to consolidate on Datto RMM + Autotask + Datto BCDR
- UI improvements have lagged competing modern PSAs
- Reporting and customization require services hours
How Orbit fits
Orbit gives MSPs leaving Autotask a modern PSA + CRM platform that doesn't try to consolidate them into a single-vendor stack. Pair with the RMM, BCDR, and security tools of your choice. Tuesday AI risk intelligence is included; per-user cost is fixed at $59.
What Orbit delivers
Autotask API import
Companies, contacts, contracts, ticket history, time entries, attachments.
Contract → agreement mapping
Autotask contract types (recurring, retainer, T&M, fixed-price) map to Orbit recurring billing.
Queue rule porting
Autotask queue assignment + SLA rules become Orbit ticket routing automations.
Read-only legacy access
Old Autotask instance retained for historical lookups while Orbit becomes the operational system.
When teams reach for this
- Post-acquisition renewal evaluation
- Decoupling from vendor-bundle pricing
- Migration of <50-tech MSP without enterprise complexity
- MSPs adding CRM functionality without HubSpot/Salesforce add-on
Frequently asked questions
- How long does an Autotask to Orbit migration take?
- Most 10-50 user MSPs complete the migration in 3-5 weeks. Discovery + planning is 1 week, data import 1-2 weeks (Autotask's API surfaces are clean — fewer manual export steps than ConnectWise), parallel run + cutover the remainder.
- What about Datto RMM, BCDR, and the Kaseya bundle pricing?
- Orbit migrates only the PSA layer. Datto RMM and BCDR can stay in place during the migration — Orbit integrates with both via standard webhooks and email-to-ticket. You can re-evaluate the rest of the Kaseya stack independently once Orbit is running.
- Do we lose historical reporting if we leave Autotask?
- No. The migration imports historical tickets, time entries, and invoices into Orbit. For deep historical reporting, the old Autotask instance can be kept in read-only at minimal cost until contracts roll off.
- Can Orbit handle Autotask's contract types?
- Yes — recurring service, retainer, time & materials, fixed-price, and block-time contracts all map to Orbit agreement types with their billing models preserved.
- How does $59/user compare to Autotask's renewal pricing?
- Autotask renewals since the Kaseya acquisition typically quote $55-85/user/month for PSA, plus add-ons for CRM, marketing, and reporting. A consolidated Autotask + add-ons stack typically lands at $130-160/user. Orbit's $59 includes the equivalent functionality.
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