Resource
What mean time to resolution means
MTTR is one of the most cited support metrics. Here's a clear explanation of what it measures and how to interpret it.
Written by Orbit Editorial Team
MSP & B2B service-operations writers
Reviewed for technical accuracy
Last reviewed
Quick Answer
MTTR is one of the most cited support metrics. Here's a clear explanation of what it measures and how to interpret it.
Who it's for
- Service managers
Pain points we solve
- Inflated MTTR from waiting-on-client time
How Orbit fits
Team-time MTTR — exclude waiting on client.
Common use cases
When teams reach for this
- MTTR definition
Keep exploring
Get started
Want to see how this works in Orbit?
Pick a 15-minute slot — we'll show how Orbit handles this in your workflow.
Pick a 15-min slot · No commitment required